Parts Policy

Parts Return Policy:



  • All claims and returned goods much be accompanied by a receipt bill.
  • No Parts returned after 10 days.
  • No return on electrical or special order parts.
  • A 20% restocking fee will apply to all returned goods.

Shipping Policy

We want your buying experience with us to be a pleasant one. Therefore, we go to great strides to establish a high quality shipping department at the best possible shipping rates available.

Items are shipped only on business days (Monday through Friday, excluding holidays).

For Freight Delivery we offer FedEx Freight, SAIA and UPS Freight. For Parcel Delivery we offer UPS.

Our shopping cart offers only UPS Parcel at this time.

Based upon your shipping destination, we may use one of our other carriers to save you money. For your convenience, you will be notified of any shipping changes.

All products purchased from Nor Cal Tractor & Equipment are made pursuant to a shipping contract in which the risk of loss and title for the items pass to the buyer upon receipt of the product by the carrier.

Nor Cal Tractor & Equipment  is NOT responsible or liable for any damaged product from shipment.  Nor Cal Tractor & Equipment does not own or operate any of the vehicles which ship our products.

It is the customer’s responsibility to inspect all shipments for any damage, note any damage on the freight bill and file a claim with the carrier immediately.

Any shortages and hidden damages or defects in goods must be reported to  Nor Cal Tractor & Equipment within forty-eight hours of receipt of shipment.

Shipping costs are solely the buyer’s responsibility and will be added upon total completion of the order.

Import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are not part of  Nor Cal Tractor & Equipment's charges and are beyond our control or ability to predict. These charges (if applied) are to be made payable to your government.

Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our inventory levels and receiving shipments at our warehouse locations. If an item is not in stock at the time your order is placed, you will be notified and it will be shipped by the best method or the method you choose during the checkout procedure as soon as it arrives.

Tracking numbers for your orders will be provided upon shipment.

Products may be picked up at our warehouse locations as well. We invite all customers to visit us in Anderson, California.

For any questions or concerns about our shipping procedures or rates, please do not hesitate to contact our office at: 1-530-221-6800 (7AM-5PM, PST, Monday through Friday)


Large heavy products are more cost effective to ship by Freight Delivery. We offer a wide selection of freight carriers to deliver our products. We use FedEx Freight, SAIA and UPS Freight to offer you reliable shipping at the best possible shipping rates available.

The freight carrier and  Nor Cal Tractor & Equipment are NOT responsible to off-load freight deliveries. Click on the pictures of the large heavy products which will be delivered by freight to confirm sufficient equipment and space to off-load the products. For your convenience, we have also listed the dimensions and weights for the products in the Specifications tab on the respective product listing pages. Large quantities of small light products sent by freight can possibly be broken down upon arrival and off-loaded by hand if necessary.

Freight deliveries can be made to a commercial business address where a dock and heavy off-loading equipment must be available to assist in the off-loading.

Freight deliveries can be made to a residential address for a fee. However, it is the customer’s responsibility to off-load the product which may require heavy off-loading equipment such as a forklift. The customer is also responsible to verify the freight carrier has sufficient space to maneuver the vehicle when it arrives at the residence.

Freight deliveries can be made to a local freight terminal which will have the necessary heavy equipment to load the product onto the customer’s truck or trailer.

Lift gate services may be available for certain products to assist you with offloading. An additional charge may apply for this service.


Smaller packages are more cost effective to ship by a parcel carrier. We offer a wide option of parcel carriers to deliver our products. We use UPS to offer you reliable shipping at the best possible shipping rates available.

It may be more cost effective for large quantities of parcel products to be placed on a pallet and shipped by Freight Delivery. Off-loading equipment and maneuvering space for the truck will be required if this method is done. You will be notified of this so you can make other shipping arrangements to another destination if necessary and make preparations for off-loading.

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